What does this Warranty Cover?
Debugging and bug fixing: As quickly as possible, we will do everything
in good faith to correct errors in your Mirrormill Web Site's source code
that causes it to malfunction.
What's the period of coverage?
Ninety (90) days from delivery of your Mirrormill Web Site.
What should I do if I come across a bug?
Follow the instructions at: mirrormill.com/bugreport
and that's all.
In the unlikely event that the page is unavailable, and you think the
bug is critical, do the following:
- Compose an email addressed to: support@mirrormill.com
- In the subject line of the email write the following:
Bug report: 'Your Mirrormill Web Site address' ,
'date the error occurred' , 'time the error occurred'
- In the text of the email, give a description of the error you encountered.
The more descriptive this is, the more quickly we are likely to be able
to identify and correct the problem. Where possible, the description
should include the following:
- What the error does.
- The 'page' or title of the page where the error occurred.
- What you were doing before the error occurred.
- The last thing you did before the error occurred.
- What you might think you did that incurred the error.
- Send the email.
What will Mirrormill do to correct problems?
As quickly as possible, we will do everything in good faith to correct the
bug(s) that you have come across when using your Mirrormill Web Site.
You will be regularly informed of the progress of the bug fixing,
and will be contacted as soon as the bug has been fixed. Usually we
can identify and fix bugs within a few days, though on a few occasions
some bugs can take much longer to resolve. In these cases, we will
inform you of the estimated time to resolve the problem, and do our
best to provide a temporary solution for this period.
What won't Mirrormill do?
- A request that would change, modify or add to
- the documented specifications of the web site.
- any changes, modifications or additions to the documented
specifications of the web site that we have already agreed
to and implemented.
E.g., If you think we need to add an extra button to a page.
- Additions, changes, modifications or improvements to the usability
of the web site.
E.g., If you think we need to change the size of a button.
- Corrections to the absence of service interruptions by circumstances
beyond our control.
E.g., If your computer requires a piece of software to make
use of a button.
- Mirrormill reserves the right not to correct problems related
to what it deems as nonstandard or unsuitable applications.
E.g., If you cannot make use of a button when using the web site on a WAP compatible mobile phone.
What laws affect the provision of this warranty? This agreement shall be governed and construed in accordance
with the laws of England and Wales.
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